Privacy Policy

1. Introduction

Caffiend Confections ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at caffiendconfections.com.au (the "Site") and related services, including when you browse our products, contact us, or make a purchase. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian laws.

2. Information we collect

We may collect the following kinds of information:

• Contact and identity information — When you use our contact form or get in touch with us, we may collect your name, email address, phone number, and the content of your message.
• Transaction and order information — When you place an order or proceed to checkout, we collect information necessary to process your purchase (such as delivery address, payment-related information). Checkout is handled by our e-commerce provider (e.g. Shopify); their privacy policy applies to data collected during checkout.
• Technical and usage information — When you visit the Site, we may automatically collect information such as your IP address, browser type, device type, pages visited, and referring URL. We may use cookies and similar technologies for this purpose (see Section 6).
• Cart and session data — To provide shopping cart and checkout functionality, we may store a cookie or similar identifier that links your browser to your cart and session data on our systems or our service providers' systems.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process and fulfil orders and send related communications
• Improve the Site, our products, and our services
• Send you marketing communications (only where you have consented or where permitted by law)
• Comply with legal obligations and protect our rights
• Analyse usage of the Site (e.g. via analytics services) to understand how visitors use the Site

4. Legal basis and consent

We collect and use your information where we have your consent, where it is necessary to perform a contract with you (e.g. to process your order), where it is necessary for our legitimate interests (e.g. to operate and improve the Site), or where we are required or permitted by law. Where we rely on consent, you may withdraw it at any time by contacting us.

5. Disclosure of your information

We may disclose your information to:

• Service providers who assist us in operating the Site and our business (e.g. hosting, e-commerce platforms, email delivery, analytics). These providers may process data on our behalf and are required to protect your information appropriately.
• Professional advisers (e.g. lawyers, accountants) where necessary for our business.
• Law enforcement or other authorities where required or permitted by law.

We do not sell your personal information. We may share anonymised or aggregated data that does not identify you.

6. Cookies and similar technologies

The Site uses cookies and similar technologies (e.g. local storage) to remember your preferences, keep you signed in where applicable, and support features such as the shopping cart. We may also use cookies for analytics to understand how the Site is used. You can control or delete cookies through your browser settings; note that disabling certain cookies may affect the functionality of the Site.

7. Data retention

We retain your information only for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations (e.g. tax and record-keeping), and to resolve disputes. When we no longer need your information, we will securely delete or anonymise it where practicable.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes technical and organisational measures appropriate to the sensitivity of the data. No transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

9. Your rights (Australia)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Complain to us about how we have handled your information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response

To exercise these rights or ask questions about your information, please contact us using the details in Section 12. We will respond within a reasonable time and in accordance with applicable law.

10. Overseas disclosure

Some of our service providers may be located overseas (e.g. in the United States or other countries). Where we disclose your information to overseas recipients, we take reasonable steps to ensure that those recipients comply with privacy standards that are at least equivalent to the APPs, or we otherwise comply with the requirements of the Privacy Act regarding cross-border disclosure.

11. Children

The Site is not directed at children under 15. We do not knowingly collect personal information from children under 15. If you believe we have collected information from a child under 15, please contact us and we will take steps to delete that information.

12. Contact us

For privacy enquiries, requests for access or correction, or complaints about our handling of your personal information, please contact us:

Caffiend Confections
Email: sales&marketing@caffiendconfectionary.com.au
Address: Ashfield, Perth WA 6054, Australia

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will be revised when changes are made. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy. Where changes are material, we may notify you by email or a notice on the Site where appropriate.